For ages 21 and above

Responsible Gaming — Your safety is our priority

At b999, we believe betting and casino games are enjoyable only when played within a planned budget and of your own free will. Our responsible gaming policy helps you stay in control.

Safe Environment Self-Exclusion 24/7 Support Age Verification

Why responsible gaming matters

Online betting and casino games are a legitimate form of entertainment. But like any entertainment, they have limits. b999 always wants our users to play with a clear mindset, a fixed budget and defined goals — never out of a desire to chase losses.

Our Terms and Conditions clearly state that all b999 services are for adults aged 21 and above only. The age verification process is strictly enforced and no minor can create an account.

If you feel you are spending too much time or money on gaming, that is an early sign. Setting your own limits at this stage is the most effective step. You can find answers to common responsible gaming questions in our FAQ section.

Remember: Betting is not a source of income. Placing larger bets in the hope of recovering lost money only makes the situation worse. Every game is independent of previous results.

b999's privacy policy explains how we keep your gaming data secure. Read our Privacy Policy to learn more.

Principles of responsible gaming

  • Set your budget before you start playing
  • Never exceed your set limits
  • Do not bet with money meant for essential expenses
  • Do not play while under the influence of alcohol or when tired
  • Take regular breaks from gaming
  • Talk to family and professional advisors

Tools for setting your own limits

b999 gives users the means to control their own gaming activity. Contact our 24/7 live chat or email support to activate any of the tools below.

Deposit Limit

Set a maximum amount you can deposit per day, week or month. Once activated, reducing the limit takes effect immediately; increasing it is possible only after a set waiting period.

Deposit Control

Session Time Limit

Decide in advance how long you will play in a single session. When the set time is up, the system will automatically send a warning or end the session.

Time Control

Temporary Break (Cooling-Off)

If you want to step away from gaming for a few days or weeks, activate a cooling-off period. During this time, logging into your account and placing bets will be disabled.

Temporary Break

Self-Exclusion

If you feel gaming is getting out of control, activate self-exclusion. Your account can be fully disabled for a minimum of 6 months; during this period, the support team will not reactivate it either.

Self-Exclusion

Loss Limit

Set the maximum loss you are willing to accept over a given period. Once that limit is reached, no further bets can be placed for that period.

Loss Control

Reality Check

At regular intervals, a message will appear on screen showing how long you have been playing and what your results are so far. This helps you make informed decisions.

Awareness Alert

Warning signs of a problem

If you notice any of the following signs in yourself, it is time to seek help. This is not a weakness — making the right decision at the right time is the smart move.

You keep placing larger bets to try to recover what you have lost.

You are betting with your salary, savings or household money.

You have tried to stop but cannot, and keep coming back.

You are hiding your gaming from family or friends.

You are spending long hours gaming while neglecting work, family or personal relationships.

Thoughts about gaming are causing concentration problems, sleep disturbances or increased anxiety.

You are taking on debt or borrowing money from others to bet.

Ask yourself

Answer these questions honestly:

How many times in the past month have you spent more than your budget?
Has gaming affected any relationship or responsibility in your life?
When you lose, do you feel angry or frustrated and want to play again straight away?
Do you feel restless or irritable when you are not gaming?
Have people close to you expressed concern about your gaming?

If most of your answers are "yes", seek help without delay.

Ways to get help

Asking for help takes courage. You can take the first step today through any of the three options below.

b999 Live Support

Our support team is available 24 hours a day, 7 days a week in Bengali and English. Request a deposit limit, self-exclusion or account closure via live chat at any time — no judgment, no questions asked.

24/7 Live Chat

Family and Trusted Friends

Talking openly with someone close to you is often the quickest source of relief. Let a family member or trusted friend know — they can help, and you do not have to face this alone.

Family Support

Professional Counsellor

Mental health counsellors work with gaming addiction. Contact a hospital or mental health organisation — consultations are confidential and non-judgmental.

Professional Advice

Contact support by email

If you prefer not to use live chat, write to us by email. We reply in both Bengali and English. Requests for self-exclusion or account limits can also be made by email.

[email protected]

b999's commitment

b999 believes that creating a responsible gaming environment is not merely a regulatory obligation — it is a genuine duty to our users. That is why we have combined tools, information and support to build an environment where users can make their own decisions.

Our system never sends notifications that encourage users to play more. No bonus or promotion is designed to push you beyond your planned limits. Users who have self-exclusion active are not sent any marketing emails.

We regularly review our responsible gaming policy. If you have suggestions or concerns, let the support team know — your feedback matters to us.

If anyone under the age of 21 attempts to create an account and is detected, the attempt is immediately rejected. All b999 advertisements and communications are created for an adult audience and no content targets minors.

If you see a minor using b999 or any other online betting platform, please notify our support team. Parents can use parental control software to block betting sites on devices accessible to their children.

To learn more about b999, read About Us — detailed information about who operates this platform and how user protection is maintained is available there.

Questions about responsible gaming

Yes. Any balance in your account before self-exclusion is activated can be withdrawn. Contact our support team for details on the process.

Requests to reduce a limit take effect immediately. However, requests to increase a limit take effect after a set cooling-off period, to prevent impulsive decisions from causing further harm.

No. Even after the self-exclusion period ends, your account does not reactivate automatically. You must contact support yourself and explicitly request to reopen the account. This is designed to encourage considered decisions.

No third party can change account limits without the account holder's consent. However, if a family member is concerned, they can contact our support team for guidance.

The b999 support team can explain the importance of professional counselling and encourage you to take action. For professional treatment or advice, please contact a mental health organisation directly.

No. While self-exclusion is active, b999 does not send any marketing messages, bonus offers or promotional communications. This is part of our responsible gaming policy.

More related information

About Us

Find out who operates b999 and the core principles of the platform.

Terms and Conditions

Read all terms relating to accounts, bonuses and betting in detail.

Privacy Policy

Find out how your data is kept secure.

FAQ

Answers to common questions — all in one place.