b999 Privacy Policy

b999 treats the privacy of its users as a top priority. This privacy policy ("Policy") explains what information we collect about you when you use the b999 website or app, how we process that information, and with whom we may share it. This policy should be read together with our Terms and Conditions, as both documents together define the relationship between you and b999.

This policy applies only to the b999casino.cam website and its related services. Third-party websites or platforms have their own separate privacy policies, and b999 is not responsible for those.

1 What Information We Collect

1.1 Registration and Identity Information

When you open an account at b999, we collect the following information:

• Full name
• Date of birth (for age verification — 21+ only)
• Mobile number
• Email address (where applicable)
• Username and password
• National ID card or passport details (when identity verification is required)

1.2 Financial Transaction Information

As part of the deposit and withdrawal process, we store transaction details, payment method information (such as bKash, Nagad, Rocket, or Upay numbers), and transaction amounts. This information is used solely for processing financial transactions and preventing fraud.

1.3 Usage Patterns and Technical Information

When you use our website or app, certain technical information is collected automatically:

• IP address and device information
• Browser type and operating system
• Page visits, session duration, and navigation patterns
• Information from cookies and similar tracking technologies

1.4 Gaming Activity Information

We store your betting history, win/loss records, bonus usage, and gaming session data. This information is used for account management, customer support, and ensuring responsible gaming.

2 Purpose of Use

b999 uses collected information only for the following purposes:

• Account creation and management: To properly register, verify, and manage your account.
• Payment processing: To complete deposits and withdrawals securely.
• Customer support: To resolve your issues and answer your questions via live chat and email.
• Security and fraud prevention: To detect and prevent unauthorised transactions and account misuse.
• Legal compliance: To maintain records required to comply with applicable laws and regulations.
• Service improvement: To analyse user experience and improve our platform.
• Promotional communications: With your consent, to inform you of relevant offers and updates.

3 Information Storage and Security

3.1 Retention Period

We retain your personal information for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations. Financial transaction records are generally retained for longer periods.

3.2 Data Security Measures

b999 uses SSL encryption, firewalls, and regular security audits to keep your information secure. Access to data is limited to designated staff who are bound by strict confidentiality obligations. However, users should be aware that no data transmission over the internet is entirely risk-free.

3.3 Third-Party Servers

To operate its services, b999 may use trusted third-party servers. In such cases, the parties involved operate under b999's instructions and may not use your information for their own purposes.

4 Information Sharing and Disclosure

b999 never sells your personal information. However, information may be shared in the following circumstances:

• Service providers: Trusted organisations that handle payment processing, data storage, or technical support — only the minimum necessary information is shared.
• Legal authorities: Information may be provided in response to a court order or a lawful request from a government authority.
• Fraud prevention: If any illegal activity or fraud is suspected, information may be shared with the relevant authorities.
• Business changes: If there is any change in b999's ownership or structure, the new owner will manage information in accordance with the terms of this policy.

5 Cookies and Tracking Technologies

5.1 Use of Cookies

The b999 website uses cookies — small text files stored on your device that help improve the website's functionality. We use cookies to keep your login session active, remember your language preference, and maintain security.

5.2 Types of Cookies

• Essential cookies: Required for the core operation of the website.
• Analytical cookies: Used to analyse user behaviour and improve our services.
• Preference cookies: Used to remember your preferred settings.

5.3 Cookie Controls

You have the option to disable cookies from your browser settings. However, disabling certain cookies may cause some features of the website to not function properly.

6 User Rights

As an account holder at b999, you have certain rights over your own information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or outdated information.
• Right to erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to opt out of promotional communications: If you do not wish to receive marketing messages, you may opt out at any time.
• Right to data portability: You may request to receive your information in a structured format.

To exercise these rights, please contact our support team. We will do our best to respond to your request as promptly as possible.

7 Protection of Minors

b999's services are for persons aged 21 and above only. We do not knowingly collect information from minors. If we suspect that a minor has created an account, we will suspend that account immediately and delete the associated information. Our Responsible Gaming Policy contains further details on the protection of minors.

8 Third-Party Links

Our website may reference certain third-party content or services. These third parties are governed by their own privacy policies, and b999 is not responsible for them. You are advised to read the privacy policy of any third-party service before using it.

9 Changes to the Policy

b999 reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you via the website or by sending a notice to your registered mobile number. Continued use of our services after any changes will be taken as acceptance of the revised policy.

If you have questions about any part of this policy, our Frequently Asked Questions section covers many common queries. For more specific questions, please contact our support team directly.

10 Applicable Law

This privacy policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. Any disputes will be resolved under Bangladeshi law. Any legal questions regarding this policy or our services may be directed to our support team.